We are all active members of IFIP Working Group 13.6 on Human-Work Interaction Design. A core agenda for this group is to research sociotechnical and cultural aspects of interaction design. As part of this agenda we have embarked on a program of research aimed at supporting digital inclusion with people at the margins. The marginalized can face health and cognitive issues as well as a lack of stability of social structures such as family, work and social inclusion. Three questions are of concern when innovating together with people ‘at the margins’: how can we describe users without attempting to stereotype badly, what sociotechnical HCI methods fit the local societal context, and how to make the design sustainable in face of current planetary challenges (e.g., climate change)? We adapt the sociotechnical HCI approach, HWID, to meet the challenges of designing for ethical value exchange. In this particular case, we present a British Academy funded case study using HWID- driven service design to support student retention of black communities in Cape Town and East London in South Africa.
We have also worked with Tata Consultancy Services in India with our intervention on design of mobile apps to support fishing having an impact in their UCD practices. In their words of the leader of their innovation Dr. Dineshkumar Singh “ The exercise was quite useful and helped shape our perspective on stakeholders’ and users’ perspectives and on how to involve them in subsequent stages of the mKRISHI Fisheries Service. The experience was also covered in a detailed paper, jointly authored in IFIP 9.4 conference by all the researchers who participated in this visit and fishermen interaction”.
References to the Research
- Abdelnour-Nocera, J., Clemmensen, T., Hertzum, M., Singh, D., & Singh, V. V. (2019, May). Socio-technical HCI for ethical value exchange: lessons from India. In International Conference on Social Implications of Computers in Developing Countries (pp. 229-240). Springer, Cham.
- Barricelli, B.R., Roto, V., Clemmensen, T., Campos, P., Lopes, A., Gonçalves, F., Abdelnour Nocera, J. (Eds.) (2019) Human Work Interaction Design. Designing Engaging Automation 5th IFIP WG 13.6 Working Conference, HWID 2018, Espoo, Finland, August 20 – 21, 2018, Revised Selected Papers. DOI.: 10.1007/978-3-030-05297-3
- Hertzum, M., Singh, V. V., Clemmensen, T., Singh, D., Valtolina, S., Abdelnour-Nocera, J., & Qin, X. (2018). A mobile app for supporting sustainable fishing practices in Alibaug. interactions, 25(3), 40-45.
- Gonçalves F., Campos P. (2018) Enhancing Your Mental Well-Being and Creativity While Writing: A Crowdsource-Based Approach. In: Barricelli B. et al. (eds) Human Work Interaction Design. Designing Engaging Automation. HWID 2018. IFIP Advances in Information and Communication Technology, vol 544. Springer, Cham. DOI.: https://doi.org/10.1007/978-3-030-05297-3_2
- Gonçalves F., Ferreira J.C., Campos P. (2018) Improving the Tourists’ Experience. In: Barricelli B. et al. (eds) Human Work Interaction Design. Designing Engaging Automation. HWID 2018. IFIP Advances in Information and Communication Technology, vol 544. Springer, Cham. DOI.: https://doi.org/10.1007/978-3-030-05297-3_4
- Abdelnour Nocera, J., Nielsen, L., Anand, I., PB. ..Gasparini, Bitso, C., Trevisan, D., Rune Christensen, L., Money, A. (2017). Service Design and Innovation “at the Margins” in Resource Constrained Environments. In In Workshop Proceedings Paper in EDTPD’17. In Proceedings of EDTPD’17. http://mips.di.unimi.it/resources/getfile/88.
- Abdelnour-Nocera, J., Nielsen, L., Christensen, L. R., & Clemmensen, T. (2017). Socio-technical HCI for Ethical Value Exchange: A Case of Service Design and Innovation “at the Margins” in Resource Constrained Environments. In IFIP Conference on Human-Computer Interaction (pp. 254–262). Springer.
Campos, P., Clemmensen, T., Barricelli, B., Abdelnour-Nocera, J., Lopes, A., Gonçalves, F., & others. (2017). Human Work Interaction Design meets International Development. In The 16th IFIP TC13 International Conference on Human–Computer Interaction (pp. 531–532). Springer.
Sources to Corroborate the Impact
- Dr. Connie Bitso- firstname.lastname@example.org. In charge of the steering retention program in UCT in the Library Studies department and now as Director of Libraries at University of Fort Hare.
- Dr. Elisha Chiware – email@example.com. In charge of implementing a retention program in CPUT in the Library Studies department.
- Dr. Dineshkumar Singh – firstname.lastname@example.org> Group Leader, TCS Innovation Lab, Mumbai. Tata Consultancy Services Limited
- Arminda Lopes
- José Abdelnour Nocera
- Pedro Campos
- Frederica Gonçalves