Restaurant Review Sentiment Output


In collaboration between the University of Madeira, ARDITI, and Zomato Portugal, this project aims to harness the extensive user opinion database of Zomato Portugal to create a powerful tool. Fuelled by a proprietary algorithm, this tool will accomplish several key objectives: 1) It will detect sentiment trends (both positive and negative) within user reviews; 2) It will pinpoint specific areas for improvement and streamline analysis of user-provided opinions; 3) It will enable macro sentiment analysis across different geographical regions; 4) It will provide valuable insights for Zomato’s business development by enhancing the process of restaurant consultation through opinion analysis, making it faster, more reliable, and precise; 5) It will equip restaurants on the platform with autonomous trend detection and business improvement tools.


01/04/2022 - 31/03/2023

Funding scheme


Project reference



ARDITI - Agência Regional para o Desenvolvimento da Investigação, Tecnologia e Inovação (PT); University of Madeira (PT); Zomato Portugal (PT).

Project website


HCI Subfields

Blending Interaction: Engineering Interactive Systems & Tools