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2011

Teixeira, J; 'i, Lia Patr; Nunes, Nuno; Nóbrega, Leonel

Customer Experience Modeling: Designing Interactions for Service Systems Proceeding

Springer Berlin Heidelberg, 6949 , 2011, ISBN: 978-3-642-23767-6.

Links | BibTeX | Tags: Customer Experience, Service Design, User Experience, User Modeling