Publications

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2012

Lim, Veranika; Chen, MC; Niforatos, Evangelos; Alves, Rui; Karapanos, Evangelos; Nunes, Nuno

Exploring the Use of EEG and Eye Tracking in Understanding Customer Experiences for Service Design Proceeding

Matsue, Japan, 2012.

Abstract | BibTeX | Tags: Customer Experience, eyes-free interaction, Service Design

2011

Teixeira, J; 'i, Lia Patr; Nunes, Nuno; Nóbrega, Leonel

Customer Experience Modeling: Designing Interactions for Service Systems Proceeding

Springer Berlin Heidelberg, 6949 , 2011, ISBN: 978-3-642-23767-6.

Links | BibTeX | Tags: Customer Experience, Service Design, User Experience, User Modeling